Refund policy

At Swami Shanti Prakash Bakers, our goal is to offer a smooth and reliable online shopping experience. We understand that there may be situations where an order needs to be canceled or an issue needs to be addressed. This policy explains the guidelines related to order cancellations, returns, and refunds.

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Cancellation Policy

Customer-Initiated Cancellations

Once an order has been dispatched for delivery, it cannot be canceled by the customer. We request customers to review their order details carefully before placing an order.

Cancellation by Swami Shanti Prakash Bakers

In exceptional circumstances—such as product unavailability, technical errors, or suspected fraudulent activity—we reserve the right to cancel an order. If this happens, the customer will be informed, and the full paid amount will be refunded within a reasonable processing period.

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Return Policy

We take great care in preparing and packaging our bakery products to maintain high quality standards. Due to the perishable nature of our products, returns are generally not accepted once the order has been shipped or delivered.

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Exceptions & Special Cases

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer support team immediately upon delivery. After verification, we will assist you with an appropriate resolution, which may include a replacement or a refund, depending on the situation.

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Important Notes

• Refunds, if approved, will be processed using the original payment method.

• Customers are advised to report issues promptly to help us resolve them efficiently.

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If you have any questions regarding this Refund & Cancellation Policy, please reach out to our support team through our website.

Thank you for choosing Swami Shanti Prakash Bakers 🍰